Tours depart promptly at their scheduled time. Please arrive early to facilitate security screening. If you arrive late, there are no guarantees tour guides will wait for you or your party. Tour guests will enter doors inside the Pro-Shop off Occidental Ave. Signs will direct you to the appropriate door. There is no extended field access on the tour route. All sales are final. There are no refunds or exchanges into future dates or times. Please visit Lumen Field Tour page for more information!